Plans change, and sometimes an order is placed by mistake. This Order Cancellation Policy explains when an order at Arizona Outfits can be cancelled, how to ask for it, and what happens to your payment afterwards.
To request a cancellation, email our support team at contact@arizonaoutfits.com as soon as possible. The sooner you write, the more likely it is that we can help.
Can I Cancel My Order?
Whether an order can be cancelled depends on where it is in our process. In general:
- Newly placed orders: Orders that have just been confirmed are the easiest to cancel, since nothing has been prepared yet.
- Orders under processing: Once we begin reviewing and handling your order, cancellation may still be possible, but conditions can apply.
- Orders being prepared for shipment: At this stage the items are being inspected and packed, so a cancellation may be limited or may not be possible.
- Orders already dispatched: A parcel that has left our hands generally cannot be cancelled in the ordinary way.
- Orders already delivered: These can no longer be cancelled. If you have a problem with the item, our Refund & Returns Policy applies.
Order Cancellation Timeframe
You can request a full cancellation within 24 hours of receiving your order confirmation email.
Please send your request as early as you can. Requests made after dispatch are no longer cancellations and need to follow the Refund & Returns Policy instead. Nothing in this policy limits any rights you may have under the consumer laws of your country.
How to Request an Order Cancellation
- Email customer support at contact@arizonaoutfits.com.
- Include your order number.
- Provide the email address you used at checkout, so we can find your order.
- State clearly that you want to cancel the order, and mention the reason if you like.
- Wait for our confirmation. Your order is only cancelled once our team has confirmed it by email.
Cancellation Before Shipment
If your order has not yet shipped, we will review your request and check its current status. What happens next depends on timing:
- Within 24 hours of confirmation: You are eligible for a full refund, provided your order has not yet entered the processing stage.
- After 24 hours: We may be able to cancel, but a portion of the amount paid may be deducted to cover work already done on your order. In this case, 30% of the amount paid is deducted. If your order is within 3 days of its dispatch date, 50% of the product amount is deducted.
Please keep in mind that a cancellation is not final until you receive written confirmation from us. If you do not hear back, assume your order is still active and contact us again.
Cancellation After Shipment
An order that has already been dispatched is not eligible for ordinary cancellation. Once the parcel arrives, you may be able to return it under our 30-day return window. Please see our Refund & Returns Policy for the conditions and steps.
We cannot promise to stop a parcel once it is with the carrier, so please do not rely on a delivery being refused or redirected.
Custom and Personalized Orders
Orders that are made or adjusted to your specifications, where we offer them, are treated differently because production starts soon after the order is placed.
Custom orders can be cancelled until processing has begun. After that point they are not eligible for cancellation.
If a custom item arrives damaged, defective or different from what you ordered, you can still contact us and we will review the issue under the Refund & Returns Policy.
Refunds for Cancelled Orders
Every cancellation request is reviewed by our support team. If your cancellation is approved and you are due a refund, here is how it works:
- The refund is returned to your original payment method wherever possible.
- We process approved refunds within 2 to 3 working days.
- Your bank, card issuer or payment provider may take additional time before the money appears in your account. That part is outside our control, and timing can vary between providers and countries.
- We do not offer instant refunds. If you have waited longer than expected, check your account and your bank first, then contact us with your order number.
Orders That Cannot Be Cancelled
Cancellation may not be possible when:
- The order has already been dispatched or delivered
- A custom or personalized order has entered processing
- The order has reached a stage where preparation is complete and cancelling is no longer practical
Nothing here removes any statutory right to cancel or withdraw from a purchase that you may have in your country. If you think a consumer right applies to your situation, please tell us and we will review it.
Incorrect Orders or Accidental Purchases
If you made a mistake while ordering, please email us as soon as possible. We will do what we can if your order has not yet progressed too far. This applies if you:
- Selected the wrong size
- Chose the wrong product
- Entered incorrect order details
- Placed an order by accident
- Need an address correction
Please include your order number and the details that need to change. Address corrections are only possible before the parcel is dispatched.
Contact Information
If you have any questions about cancelling an order, please reach out:
- General Inquiries: info@arizonaoutfits.com
- Customer Support: contact@arizonaoutfits.com
- Business Location: Arizona, USA
