Some customers want a piece adjusted to their size, fit or taste. At Arizona Outfits, a custom order means a product that is modified or personalized at your request instead of being sent as a standard item.
This policy explains how custom orders are requested, confirmed and fulfilled. Please note that custom options depend on the product and on confirmation from our team. Not every item can be customized, and a request is only accepted once we confirm it to you in writing.
What Are Custom Orders?
A custom order is a product that is adjusted according to your requirements before it is prepared and shipped. Depending on the product, where supported, this may include:
- Specific size requirements
- Fit preferences
- Selected design details
- Personalization requests
- Other product-specific modifications
These options are not available for every product. If you are unsure whether the item you like can be customized, ask our support team before you order.
How to Request a Custom Order
- Browse our collections and find the product you want to customize.
- Note the product name or reference so we can identify it.
- Contact our support team at contact@arizonaoutfits.com.
- Describe your customization requirements as clearly as you can.
- Provide measurements or reference information if we ask for them.
- Wait for confirmation of availability, pricing and production details from our team.
- Proceed with your order once you have received the confirmation you need.
Please do not place an order expecting customization until we have confirmed that your request can be done.
Customization Requirements
To review your request properly, we may ask for:
- The product name or reference
- Your preferred size
- Relevant body measurements
- The fit you prefer (for example, closer or more relaxed)
- Any design changes you would like
- Reference images, where they help explain what you mean
Accurate information matters a great deal here. A custom item is prepared specifically for you, so a wrong measurement or an unclear instruction can lead to a result that does not fit or does not match what you had in mind.
Pricing & Additional Charges
Custom orders may be priced differently from standard items, depending on the nature and complexity of the changes you ask for.
The final price will be communicated to you and confirmed before you proceed with the purchase, so you know exactly what you are paying for.
Payment for Custom Orders
Payment for custom orders follows our normal checkout process, unless we tell you otherwise during the confirmation stage.
Please see our Payment Methods page for the payment options we accept.
Production & Processing Time
Custom items usually need extra preparation compared with standard products. In general, we allow an additional 2 to 3 working days on top of our standard handling time before the order is dispatched. Your exact timing will be confirmed when we agree on the details of your order.
It helps to understand the difference between two things:
- Preparation time is how long we need to prepare your custom order before it ships.
- Shipping transit time is how long the carrier takes to deliver it after dispatch.
Your overall wait is both combined. We do not promise exact production or dispatch dates before they have been confirmed with you.
If your order contains both custom and standard items, they may be shipped together by default, which can extend the delivery time for the whole order. Please let us know if you would prefer a different arrangement.
Customer Approval & Design Confirmation
Before your custom order moves forward, please check every detail carefully. Make sure the following are correct:
- Your measurements
- The selected product details
- Any personalization instructions, including spelling
- The confirmed price
- The agreed customization requirements
Once you confirm these details, we prepare your order based on them. Please read the final order information closely before you go ahead, since we rely on what you approved.
Changes to Custom Orders
If you need to change something, such as the size, measurements, design details or personalization text, please contact us as early as you can.
Changes are easier to make before preparation starts. Once production or preparation has begun, a change may no longer be possible. We will always look at each request fairly and tell you what can be done, and this policy does not affect any rights you have under applicable consumer law.
Cancellation of Custom Orders
You can request a custom order cancellation by emailing contact@arizonaoutfits.com with your order number. Because preparation starts soon after confirmation, it is important to write to us as early as possible.
Custom orders can be cancelled until processing has begun. Once processing has started, they are no longer eligible for cancellation. For general cancellation rules, such as the 24-hour window, please see our Order Cancellation Policy.
Returns & Refunds for Custom Products
Whether a custom product can be returned or refunded depends on its condition, the type of customization, the reason for the request and applicable consumer protection rules.
We will review your case under the Refund & Returns Policy if:
- The customization was done incorrectly
- The item has a manufacturing defect
- The product arrived damaged
- The item does not match the specifications we confirmed with you
Custom items are made to your instructions, so we are generally unable to accept returns simply because of a change of mind, or where the issue arises from measurements that you supplied. If something is not right, please contact us with your order number and clear photos, and we will assess it.
Custom Orders & International Shipping
Custom orders are shipped under the same terms as other orders. Please review our Shipping & Delivery Policy for details on:
- Shipping arrangements and costs
- Estimated delivery times
- Tracking information
- Customs duties and import taxes
- Possible international delivery delays
Remember that your custom preparation time is added before shipping begins, so the total delivery time will be longer than for a standard item.
Important Customer Responsibilities
To keep your order on track, please:
- Provide accurate measurements
- Review customization details carefully
- Confirm product specifications before ordering
- Use accurate contact and delivery information
- Contact our support team if anything is unclear before you place your order
Contact Information
For any question about custom orders:
- Customer Support: contact@arizonaoutfits.com
- General Inquiries: info@arizonaoutfits.com
- Business Location: Arizona, USA
